Terms and Conditions

0. DEFINITIONS

Bridle2fit: Bridle2fit International BV, Bridle2fit

Customer: Any natural or legal person to whom Bridle2fit makes an offer to supply products or services, as well as any person with whom an agreement is entered into for the supply of products or services.

1. IDENTITY

1.1 Bridle2fit is a brand name of Bridle2fit International BV.
1.2 Bridle2fit is located at Bevelandsestraat 186 in The Hague. The email address is [email protected]. The Chamber of Commerce registration number is 69215006.

2. APPLICATION OF THESE TERMS AND CONDITIONS

2.1 These terms and conditions apply to all agreements entered into by Bridle2fit.
2.2 Any deviations from or additions to these general terms and conditions are valid only if agreed upon in writing.

3. PRODUCT RANGE, PROMOTIONS, AND PRICES

3.1 All offers and/or quotations are non-binding, unless otherwise stated. The prices listed apply to delivery from Bridle2fit’s address.
3.2 Bridle2fit takes great care in describing its product offerings and uses product images for this purpose. If an error in the product offerings is clearly a mistake, Bridle2fit is not bound by it.
3.3 Information contained in printed materials, mailings, advertisements, and price lists is subject to change; we reserve the right to make changes to prices and models, as well as to correct typesetting and typographical errors.
3.4 All product prices listed are exclusive of shipping costs.

4. THE AGREEMENT

4.1 The agreement is concluded when the customer accepts the offer and the accompanying terms and conditions, and when Bridle2fit has confirmed the agreement in writing.
4.2 Bridle2fit may, within the legal framework, determine whether the customer is able to meet their payment obligations and whether there are any other obstacles to entering into the agreement in a responsible manner. If, based on this investigation, Bridle2fit has valid grounds not to enter into the agreement, Bridle2fit is entitled to refuse an order or request or to attach special conditions to its fulfillment.
4.3 All agreements are entered into based on the prices in effect at the time the agreement is entered into.

5. RIGHT OF WITHDRAWAL

5.1 A product may be returned within 14 days of delivery. The customer will receive a refund within 14 days of receipt of the returned item.
5.2 During the cooling-off period, the customer must handle the product and its packaging with care. The general rule is that the product may be handled and inspected in the same manner as it would be in a store.
5.3 The customer is liable for any loss in value of the product resulting from handling the product in a manner that exceeds what is permitted under paragraph 2. If the product loses value during the cooling-off period, the customer does not lose the right to cancel the purchase.
5.4 Bit2fit may ask the customer for the reason for the cancellation, but may not require the customer to state his reason(s).5.5 If the customer exercises their right of withdrawal, they must notify Bridle2fit within the cooling-off period, either verbally, in writing, or by completing the online form (www.bridle2fit.com/retourneren).5.6 If the customer exercises their right of withdrawal, they must return the product as soon as possible, no later than 14 days, along with all accessories provided, if possible in their original condition and packaging, and in accordance with the instructions provided by Bit2fit. The customer is responsible for the shipping costs.5.7 If the customer has ordered multiple products in a single order, the cooling-off period begins on the day the customer receives the last product, unless otherwise agreed in writing.

6. DELIVERY

6.1 Shipments are made in the manner specified by Bridle2fit. If the customer wishes to receive a shipment in a different manner, any additional costs associated with this will be the customer’s responsibility.
6.2 Bridle2fit is entitled to deliver an order containing multiple products in separate shipments. Bridle2fit will notify the customer of this in writing in a timely manner.
6.3 If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the customer will be notified no later than 30 days after placing the order. In that case, the customer has the right to cancel the agreement at no cost, and the amount paid by the customer will be refunded.
6.4 The risk of damage to and/or loss of products remains with Bit2fit until the time of delivery to the shipping address specified by the customer, unless otherwise agreed in writing.

7. PAYMENT

7.1 Unless otherwise specified in the agreement or in additional terms and conditions, the amounts owed by the customer must be paid within 30 days of the conclusion of the agreement.
7.2 The customer is required to notify Bridle2fit of any inaccuracies in the payment information provided or listed.
7.3 If the customer fails to meet his payment obligation(s) on time, then—after Bridle2fit has notified the customer of the late payment and Bridle2fit has granted the customer a 14-day period to fulfill his payment obligations— if payment is not made within this 14-day period, the customer shall owe statutory interest on the outstanding amount, and Bridle2fit shall be entitled to charge the extrajudicial collection costs it has incurred. These collection costs shall not exceed:

15% on outstanding amounts up to €2,500;
10% on the next €2,500 and
5% on the next €5,000, with a minimum of €40.

Bridle2fit may deviate from the amounts and percentages listed above to the customer’s advantage.

8. WARRANTY

8.1 Products delivered by Bridle2fit are covered by a 1-year manufacturer’s warranty, unless expressly stated otherwise. The manufacturer’s warranty covers manufacturing defects, material defects, and stitching defects.
8.2 The following are excluded from the manufacturer’s warranty:

Rhinestones, pearls, or other decorative items that are glued or sewn on;
Normal wear and tear resulting from daily use;
Damage resulting from external forces (such as horse teeth, nails, screws, scraping, or pulling);
Damage resulting from improper or unauthorized use;
Products repaired by a third party;
Discoloration caused by exposure to light;
The customer’s failure to properly maintain the delivered goods;
Any other external cause.

8.3 If the right to the manufacturer’s warranty as set forth in paragraphs 1 and 2 applies, the customer is entitled to repair, replacement, rescission, and/or a price reduction.8.4 If the customer wishes to make a claim under the manufacturer’s warranty, they must notify Bridle2fit in writing as soon as possible.

9. LIABILITY

9.1 Bridle2fit is not liable for any costs, damages, or losses that may arise as a direct or indirect result of:

Force majeure, as defined further in these terms and conditions.
Acts or omissions by the customer, its employees, or other persons.
The customer’s failure to properly maintain the delivered products.
Normal wear and tear on the delivered product resulting from daily use.
Improper or unauthorized use of the delivered products.
Any other external cause.

9.2 Any liability on the part of Bridle2fit is expressly limited to no more than the amount invoiced by Bridle2fit in the relevant case, subject in each instance to the amount paid out by its insurer, for damage to the delivered product, as well as to the work and/or property of the customer and/or third parties, to the extent such damage is attributable to Bridle2fit’s fault.
9.3 Bridle2fit is never liable for indirect damages, including consequential damages, business interruption, lost profits, lost savings, and damages resulting from business or other types of stagnation.

10. FORCE MAJEURE

10.1 For the purposes of these terms and conditions, “force majeure” is defined as, in addition to what is understood by that term in law and case law, all external causes, whether foreseeable or unforeseeable, over which Bridle2fit has no control, but which prevent Bridle2fit from fulfilling its obligations. Bridle2fit also has the right to invoke force majeure if the circumstance preventing (further) performance of the agreement arises after Bridle2fit was required to fulfill its obligation.
10.2 Bridle2fit may suspend its obligations under the agreement for the duration of the force majeure event. If this period lasts longer than two months, either party is entitled to terminate the agreement without being obligated to compensate the other party for damages.
10.3 If, at the time a force majeure event occurs, Bridle2fit has already partially fulfilled its obligations under the agreement or will be able to fulfill them, and if the part that has been fulfilled or is to be fulfilled has independent value, Bridle2fit is entitled to invoice the part that has already been fulfilled or is to be fulfilled separately.

11. GOVERNING LAW

11.1 All legal relationships to which the customer is a party shall be governed exclusively by Dutch law, even if an obligation is performed in whole or in part abroad or if a party to the legal relationship is domiciled there. The applicability of the Vienna Convention on Contracts for the International Sale of Goods is excluded.
11.2 The parties will not bring a matter before a court until they have made every effort to resolve the dispute through mutual agreement.